Due to health and security purposes, all our products are not eligible for returns, exchanges or refunds. Please review the ingredients on each product thoroughly and make sure you are not allergic to any of the ingredients as there are no exceptions to this policy. As we are all different, we appreciate that our products may not be suitable for absolutely every body type and so we cannot offer refunds if any of our products does not perform the changes you desire. Prior to purchasing our products, we recommend you read through our real results or love board to read our reviews – or see our facebook page. We strongly believe in our Dr. Charo products and want you to be satisfied.
USPS DELIVERED PACKAGES
Please be aware that all packages are shipped via USPS First Class Mail and USPS Priority Mail therefore no receipt signature is needed. If a package appears as “Delivered” on its tracking, Dr. Charo will not be responsible for any lost or missing items.
Dr. Charo is not to be held responsible for any USPS delays. Our responsibility is to ship out orders within two (2) business day after receipt. We are closed on weekends and holidays. Orders received on Saturdays and Sundays will dispatch the next business day. Any delays after a package leaves our facility is USPS’s responsibility. We appreciate your patience with USPS shipping during high season and suggest if you have a deadline to receive your package choose expedited FEDEX shipping at checkout.
INCORRECT SHIPPING ADDRESS
Know we value our customers, but ask that you carefully verify all of your information is correct before submitting a payment. Dr. Charo cannot be held accountable for packages lost due to INCORRECT OR OLD ADDRESSES PROVIDED BY YOU during purchase. If you send us an email to change your address after an item has been shipped, we will not be held responsible if our carrier is unable to change the delivery destination. If your package is returned to sender (Dr. Charo) and arrives at our facility we will notify you and you can pay per item an additional $3.00 domestic and $15.00 international to reship it. But if your package never arrives back at our facility, we cannot and will not reissue your order. It is your responsibility to track it and notify us when you see it been returned to our premises.
USPS Returned Deliveries Due To Unknown Address Or Incorrect Address
All returned deliveries incur fees. Unfortunately, our company experiences additional charges when a package is returned as undeliverable. Please keep in mind once a package is assigned to you, we cannot accept it back. We unfortunately cannot prove it has not been tampered with; therefore it cannot be resold. In order to complete the transaction, all US orders are required to pay per item an additional $3, international orders incur an additional charge of $15 per item.
International Orders: Customs Clearance Issues
All imported goods are subject to Customs clearance in every country. When you purchase from Dr. Charo the goods are sent from our headquarters in Miami, FL (USA). Therefore, you assume the role of the importer responsible for the goods when they pass through customs in your destination country. According to our general terms and conditions, we will fulfill any orders placed on our website, but the responsibility to confirm the goods are permissible in the country of delivery remain on the purchaser. This includes requirements related to clearance, taxes, shipping policies, etc. applicable in that country. Dr. Charo cannot and will not offer advice or pre-shipment information on customs issues in any regard.
International rates may vary depending on location and weight.
Dr. Charo IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.
Please contact firstname.lastname@example.org with any inquiries or issues regarding your order. We’d happy to connect with you, there, and find a solution.