Refund and Return Policy
HOTTIE DETOX / DR. CHARO
FINAL SALE, SHIPPING, CUSTOMS & DELIVERY POLICY
ALL SALES ARE FINAL.
Thank you for choosing Hottie Detox / Dr. Charo. Please review this policy carefully before placing an order. By placing an order with us, you acknowledge and accept the terms below, subject to any consumer rights that cannot legally be excluded.
ALL SALES ARE FINAL
All orders are considered final once placed and processed. We do not offer cancellations, refunds, returns, exchanges, replacements, store credit, or complimentary reshipments except where expressly required by applicable law.
SHIPPING & CUSTOMER RESPONSIBILITY
Customers are responsible for providing complete and accurate information at checkout, including:
- Full recipient name
- Complete delivery address
- Postal or ZIP code
- Valid telephone number
- Valid email address
- Any additional information required for successful delivery
Once an order has been shipped, the customer is responsible for monitoring the tracking information provided and taking any action required by the carrier to receive or collect the shipment.
We are not responsible for delivery issues resulting from incorrect or incomplete customer information, recipient unavailability, unanswered carrier calls or communications, missed delivery attempts, failure to collect a parcel, refusal of delivery, or failure to follow carrier instructions.
TRACKING & DELIVERY
Customers are responsible for monitoring the tracking information provided for their shipment.
If official carrier tracking confirms that a parcel was delivered, delivery was attempted, or the parcel was made available for collection, we will rely on the carrier’s official tracking records when reviewing any delivery dispute.
We cannot disregard or override official carrier records solely because a customer states that a call, notification, delivery attempt, or collection notice was not received.
UNCLAIMED & UNCOLLECTED PACKAGES
Customers are responsible for collecting parcels within the carrier’s designated collection period.
If a parcel remains available for collection but is not collected within the carrier’s deadline, or is refused or abandoned by the recipient, the order is not eligible for a refund, replacement, store credit, or complimentary reshipment, except where otherwise required by applicable law.
INTERNATIONAL SHIPPING, CUSTOMS & IMPORT REQUIREMENTS
International customers are responsible for ensuring compliance with the customs and import requirements of their destination country.
The customer is responsible for any applicable duties, taxes, customs charges, clearance fees, documentation, handling charges, or other requirements imposed by customs authorities or carriers.
We are not responsible for parcels delayed, held, rejected, refused, abandoned, destroyed, or returned because of customs or import requirements attributable to the recipient, including failure or refusal to provide required documentation or pay applicable charges.
Such circumstances do not automatically qualify an order for a refund, replacement, store credit, or complimentary reshipment.
RETURNED-TO-SENDER PACKAGES
A carrier status indicating “returned to sender” does not mean that Hottie Detox / Dr. Charo has received or recovered the parcel.
We do not routinely accept or recover international parcels returned by carriers because international returns may generate additional transportation, customs, duties, taxes, handling, and processing charges.
Accordingly, a parcel being returned, refused, abandoned, destroyed, or otherwise disposed of by a carrier does not automatically create an entitlement to a refund, replacement, store credit, or complimentary reshipment.
LOST OR MISDELIVERED SHIPMENTS
If a customer believes a parcel has been lost or misdelivered, the claim must be supported by the carrier’s tracking records and, where requested, written confirmation from the carrier.
If the carrier officially confirms that a shipment was lost or misdelivered before successful delivery or availability for collection, the matter will be reviewed individually in accordance with applicable law.
A shipment will not be treated as lost solely because a customer did not receive a delivery notification where official carrier tracking provides a different status.
DAMAGED OR DEFECTIVE PRODUCTS
If an order arrives damaged or a product is defective, the customer must contact our customer support team within 24 hours after delivery and provide the order number, time stamped photographs of the product and packaging, including shipping label, and any other information reasonably required to review the claim.
Claims are subject to verification. Submission of a claim does not automatically create an entitlement to a refund, replacement, or store credit.
CARRIER DELAYS & TRACKING NUMBER CHANGES
Delivery dates and transit times are estimates unless expressly guaranteed.
International shipments may experience delays caused by customs inspections, local postal services, carrier processing, holidays, weather, transportation disruptions, or other circumstances outside our direct control.
International shipments may also receive a new or different tracking number when transferred between international and local carriers.
A change in tracking number does not, by itself, establish that an order was not shipped, was lost, or is eligible for a refund or replacement.
SHIPPING, CUSTOMS & OTHER FEES
Except where otherwise required by applicable law, original shipping charges, return shipping charges, customs charges, duties, taxes, clearance charges, handling fees, and other costs associated with an order are non-refundable.
FINAL SALE & NON-DELIVERY
No refund, replacement, store credit, or complimentary reshipment will be issued solely because a customer failed to receive, accept, clear, or collect a shipment where carrier records establish that the order was properly shipped and the delivery issue resulted from circumstances attributable to the recipient.
POLICY ACKNOWLEDGMENT
By placing an order with Hottie Detox / Dr. Charo, you acknowledge that you have reviewed and accepted this Final Sale, Shipping, Customs & Delivery Policy.
Nothing in this policy excludes, restricts, or overrides any consumer right or remedy that cannot legally be excluded under the laws applicable to the transaction.
